• AI is Like Lego; Why You Should Hire a Chief AI Now

    Artificial Intelligence is like Lego; to build something nice, you need to combine the right pieces in the right way. Most of us have played with Lego when we were small. I did at least and I absolutely loved it. I can remember the days when my friends and I were playing with Lego for hours on end, constantly creating new structures and building complete cities. We loved it and I am sure it stimulated my creativity. Even adults still play with Lego, often in group exercises to get some creativity flowing. Lego is a wonderful product and I thank Ole Kirk Christiansen for inventing it. [...]

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    Why the Combination of Fake News and Artificial Intelligence is Dangerous

    We live in unprecedented times, where, unfortunately, increasingly things are not what they seem to be or what they should be. We only have been in this situation for less than 18 months, but it is rapidly affecting our lives on a daily basis. I am talking about fake news and how it has become one of the greatest threats to democracy, free debate and capitalism. Unfortunately, for many, fake news is not a problem at all. It is even Trump's favourite topic. But above all, there is disagreement about what constitutes as fake news, how big the problem is and what to do about it. And that is a [...]

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    Why the Organisation of the Tomorrow is a Data Organisation

    The fast-changing, uncertain and ambiguous environments that organisations operate in today, requires organisations to re-think all their internal business processes and customer touch points. In addition, due to the availability of emerging (information) technologies such as big data, blockchain and artificial intelligence, it has become easier for startups to compete with existing organisations. Often these startups are more flexible and agile than Fortune 1000 companies and they can become a significant threat if not paid attention to. Therefore, focusing purely on the day-to-day operation [...]

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    The Future of Artificial Intelligence: A Global Perspective

    The world is being transformed through rapid breakthroughs in data and AI. Every day, we hear about more innovations -- from small startups to global economies. Nearly every job currently occupied by human labour--from farmers, offshore customer service representatives and even taxi drivers--could be given to a robot within the next few decades. As we have reached 2018, let's take a look at how AI is being developed around the globe and what artificial intelligence has in store for us in the coming year. USA: Utilizing AI for AgTech Accenture predicts that by 2035, AI may boost U.S. [...]

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    How AI Will Change Corporate Governance

    Growing investments in Artificial Intelligence (AI) technology have transformed many areas in the business world, especially among high-tech and financial organisations. External spending on AI-related projects went up to $12 billion in 2016. Companies looking into AI may focus on the potential for automating low-skill tasks, but they are overlooking a major opportunity. Artificial Intelligence can also play a significant role in corporate governance. AI can help streamline decision-making processes, transform big decisions from gut feelings to data-driven knowledge, and better predict the [...]

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    How Artificial Intelligence Will Change the Travel Industry

    Since I have a passion for travelling as well as the hospitality industry (having a bachelor in hospitality management), and I believe in the power of Artificial Intelligence (AI), for this week’s article I decided to look into what happens when you combine the two. As it seems, Artificial Intelligence is set to be a game-changer for the travel industry.  It is helping consumers and companies simplify making travel arrangements and streamlining business processes. AI is also modernising travel by taking it from a complicated, drawn-out experience to one that is more enhanced and [...]

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    How Conversational AI Will Change Customer Service

    By 2020, approximately 20.4 billion devices are estimated to be connected to the internet. These IoT devices are getting smarter, connecting to intelligent applications, such as Amazon's Alexa or Apple's Siri, and helping consumers make transactions and complete tasks. However, they are also sparking conversational AI, and it stands to change customer service. Explore conversational AI, its benefits and challenges, and how it will help change customer service: What Is Conversational AI? Conversational AI consists of an advanced technology that uses natural language processing (NLP) so that [...]

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    How Artificial Intelligence Will Change Retail Banking

    With technological advancement, artificial intelligence is set to touch and modify the financial sector, specifically retail banking in many different ways. It's still the beginning stages of AI adoption for most banks. A Narrative Science survey highlighted that 32 percent of financial executive participants utilize AI technology, such as voice recognition and predictive analytics. Moreover, an Accenture survey noted that 76 percent those surveyed believe most banks will use AI interfaces primarily for customer interaction by 2020. But AI is changing retail banking in more ways than one. [...]

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    Algorithms are Black Boxes, That is Why We Need Explainable AI

    Artificial Intelligence offers a lot of advantages for organisations by creating better and more efficient organisations, improving customer services with conversational AI and reducing a wide variety of risks in different industries. Although we are only at the beginning of the AI revolution that is upon us, we can already see that artificial intelligence will have a profound effect on our lives. As a result, AI governance and Explainable AI are becoming increasingly important, if we want to reap the benefits of artificial intelligence. Data governance and ethics have always been [...]

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    Why Humanizing Algorithms Is a Good Idea

    Algorithms are taking over the world. Not yet completely and not yet definitely, but they are well on their way to automate a lot of tasks and jobs. This algorithmization offers many benefits for organizations and consumers; boring tasks can be outsourced to an algorithm that is exceptionally well at a very dull task, much better than humans could ever become. More complicated tasks can benefit from insights derived from analyzing multiple data sources and these insights can help humans in the task at hand. Soon, however, also these tasks could be taken over by algorithms. We know many [...]

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