• How to Ensure Trust in a Digital World

    We have a trust issue. In our digital world, it has become increasingly difficult to trust each other. Whether it is another person, an organisation or a device, trust is no longer a given online. This is a serious problem for our society and our democracy. If trust is lacking in society, anarchy can be expected. The problem is, the more digital our society becomes, the harder it seems to trust each other. With technology being neutral, it is up to the user to determine whether to apply technology for the good or the bad. For example, artificial intelligence can be used to protect [...]

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    The Top Seven Technology Trends for 2020

    We have reached the end of 2019 and just like in previous years, I am looking ahead to see what organisations can expect next year. 2019 was the year of truth, with many enterprises developing blockchain proof of concepts, Google confirming a quantum supremacy breakthrough and more data breaches with the latest breach containing 1.2 billion records. Now for the 8th year in a row, I offer you my technology predictions for the next year, which I hope will help you prepare for 2020. At the start of this century, 2020 still seemed so far away. To me, it felt that in 2020 we would live in a [...]

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    4 Steps to be Successful with the Digital Transformation of Your Business

    According to McKinsey, data-driven organisations are 23x more likely to acquire customers, 6x more likely to retain customers and 19x more likely to be profitable. Being data-driven is good for business. Therefore, it is not a surprise that one question I always get when advising organisations is how to digitally transform your business and remain relevant in these fast-changing times. My first answer is to tell them that they have to achieve a gestalt shift, where they see their organisation from a different perspective. Instead of looking at your organisation from a product standpoint, [...]

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    7 Ways How AI Will Change Your Workplace

    In the next five to ten years, your workplace will look fundamentally different. Thanks to technologies such as artificial intelligence, the internet of things and robotics work as we know it will drastically change. The future of work will come with great opportunities but also with plenty of challenges for organisations. It will require employees and management to adapt and work smarter. AI will augment your jobs, the Internet of Things will provide you with details insights and robotics will replace many jobs. In the coming decade, your workplace will be datafied and digitalised. [...]

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    3 Concepts that Define the Future of Work: Data, Decentralisation and Automation

    The organisation of tomorrow will look fundamentally different than today's organisation. Those enterprises that are aware of the upcoming changes can best prepare and achieve competitive advantage in a data-driven society. Consequently, the future of work will require management and employees to take a different approach when it comes to creating and delivering a product or service. The future of work will be defined by three concepts: data, decentralisation and automation that will radically change leadership, culture, privacy and security. Let's discuss each of these concepts. The Future [...]

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    Why We Should Be Careful When Developing AI

    Artificial intelligence offers a lot of advantages for organisations by creating better and more efficient organisations, improving customer services with conversational AI and reducing a wide variety of risks in different industries. Although we are only at the start of the AI revolution, we can already see that artificial intelligence will have a profound effect on our lives, both positively and negatively. The financial impact of AI on the global economy is estimated to reach US$15.7 trillion by 2030, with 40% of jobs expected to be lost due to artificial intelligence, and global venture[...]

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    The Database of Tomorrow: The Self-Driving, Autonomous Database

    This article is sponsored by Oracle - redefining data management with the world’s first autonomous database.  In the coming years, the amount of data we create worldwide will grow to 175 zettabytes of data per year by 2025, up from 33 zettabytes in 2018. Over half of this data will be created by the Internet of Things devices and over 60% of it will be enterprise data. By 2025, 30% of all the data created will be in real-time, offering organisations great opportunities to constantly optimise their business. Clearly, the organisation of tomorrow is a data organisation. However, simply [...]

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    The School of the Tomorrow: How AI in Education Changes How We Learn

    We live in exponential times, and merely having a digital strategy focused on continuous innovation is no longer enough to thrive in a constantly changing world. To transform an organisation and contribute to building a secure and rewarding networked society, collaboration among employees, customers, business units and even things is increasingly becoming key. Especially with the availability of new technologies such as artificial intelligence, organisations now, more than ever before, need to focus on bringing together the different stakeholders to co-create the future. Big data empowers [...]

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    The Organisation of Tomorrow – Available Now!

    Earlier this year, I completed my PhD at the University of Technology Sydney. My research focused on how do emerging information technologies change the interaction of organisations and technologies. The title of my research was: Sociomateriality in the age of Emerging Information Technologies: How big data analytics, blockchain and artificial intelligence affect organisations. Undertaking a PhD was a great experience and an intellectual challenge. However, academic dissertations are dry and difficult to read. Therefore, I turned my thesis into an easy-to-read-and-digest management book, [...]

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    Are You Ready for a Smart Hospitality Industry?

    The hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the losers within this great industry. I have always had a passion for the hospitality industry. Ensuring that your guests have a great time is a very rewarding job. With the data era now upon us, delivering personalised service becomes increasingly easier. Moreover, thanks to [...]

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