• Are You Ready for a Smart Hospitality Industry?

    The hospitality industry is all about delivering the best guest experience. Whether this is in the local restaurant around the corner, the five-star beach resort that you visit during your holiday or the conference venue where you attend an event. Superior guest experience is what differentiates the winners from the losers within this great industry. I have always had a passion for the hospitality industry. Ensuring that your guests have a great time is a very rewarding job. With the data era now upon us, delivering personalised service becomes increasingly easier. Moreover, thanks to [...]

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    The Importance of Balance and Intelligent Spend in the Organisation of Tomorrow

    Today is the slowest business will ever run. In today’s world, it is the small companies that beat the large enterprises with speed and agility, according to Valerie Blatt - Global Vice President SAP. Companies such as Spotify are forcing incumbents such as Apple to change their music business. Therefore, for the organisation of tomorrow to remain relevant, they need faster, better and more intelligence. Last week, I was invited to join SAP Ariba Live in Barcelona. SAP Ariba Live is a conference around intelligent spend. The integration of SAP Ariba, SAP Fieldglass and SAP Concur enables [...]

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    Why the Government of Tomorrow is Also a Data Organisation

    Nowadays, every organisation is a data organisation. This not only applies to commercial organisations, but also to governments. Governments at every level – local, regional, national and supranational – should take a different approach to organise their activities. However, becoming a data organisation is not an easy feat. It requires governments to rethink all their processes and all citizen touchpoints. Even though governments do not have such fierce competition as organisations do, they too have to adopt technologies such as predictive analytics, blockchain and AI to improve their [...]

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    How Artificial Intelligence Will Disrupt the Financial Sector

    Artificial intelligence thrives with data. The more data you have, the better your algorithms will be. However, just having a lot of data is not sufficient anymore. You also need high-quality data, or in the words of Peter Norvig, you need better data: “We don't have better algorithms, we just have more data. More data beats clever algorithm, but better data beats more data." - Peter Norvig - Director of Research, Google Nowadays, most organisations collect vast troves of data, but especially the financial sector is well-suited for also collecting high-quality data. Simply because of [...]

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    Seen and Be Seen: How Facial Recognition Will Change Society

    With the number of cameras drastically increasing in our world, facial recognition is rapidly taking flight. Facial recognition is a biometric faceprint, where artificial intelligence maps an individual’s face mathematically. This faceprint is then stored in data. Later, the stored data can be compared with a live or digital image using deep learning to verify someone’s identity. Facial recognition can be integrated anywhere there is a camera. As a result, the number of applications for facial recognition is growing rapidly, from security to retail and consumer electronics to government[...]

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    Seven Guidelines to Ensure Ethical AI

    The organisation of tomorrow will be built around data, and it will require artificial intelligence to make sense of all that data. Artificial intelligence is a broad discipline with the objective to develop intelligent machines. AI consists of several subfields: Machine learning (ML), a subset of AI that enables machines to learn from data. Reinforcement learning, which is a subset of ML and focuses on artificial agents that use trial and error to improve itself. And deep learning, also a subset of ML that aims to mimic the human brain to detect patterns in large datasets and benefit from [...]

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    Why AI Will Make Organisations More Humane

    The organisation of tomorrow will be built around data. This will require smart algorithms to make sense of all that data. AI will enable organisations to leverage data and embed smartness in every process and customer touchpoint. When you put smartness to work, it will empower your employees and customers and make your organisation more humane. When building the organisation of tomorrow, the first step is to datafy your organisation by collecting data at every process and customer touch point. The second step in the organisation of tomorrow is to distribute that data, either using [...]

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    How to Control AI that Becomes Too Advanced?

    Artificial Intelligence is rapidly becoming more advanced. One of the organisations working on AI is OpenAI; the not-for-profit artificial intelligence research organisation co-founded by Elon Musk. Last week, they produced a paper demonstrating the progress they have made on predictive text software. The AI that they developed, called GPT2, is so efficient in writing a text based on just a few lines of input, that OpenAI decided not to release the comprehensive research to the public. Out of fear of misuse of the tool. Already, GPT2 has been described as the text version of deep fakes. [...]

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    Understanding the Elements of Artificial Intelligence

    Artificial Intelligence is here to stay. The development of AI is speeding up on a daily basis. Only recently, Google’s DeepMind created the AI AlphaStar that secured a decisive victory against two grandmaster players of the game of StarCraft II. In a series of test matches they played, the algorithm won 5-0. This victory is a decisive moment for artificial intelligence, as the game of StarCraft II is fundamentally more difficult than the other games where Deepmind’s algorithm already claimed victory. Video games such as Atari, Mario, Quake III or Dota II are a lot less complex than [...]

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    2018 in Review: The Year of Transition is Over

    Last year, I called 2018 the Year of Transition because technological developments are accelerating, but they had not yet reached the state of full maturity. Indeed, artificial intelligence did leap forward, with Uber developing a new machine learning technique and AI beating humans in the game Dota 2. As I correctly predicted, the ICO hype came to a near standstill. Among others due to the crypto bear market and additional scrutiny from regulators such as the SEC. We saw a new approach to data ownership with the launch of Solid PODs by Sir Tim Berners-Lee. Finally, we saw that quantum [...]

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