• How to Improve the Customer Experience with the Intelligent Enterprise?

    If you take care of your customers, your customers will take care of your shareholders. It is that simple. To create value for your shareholders, you should focus on your customers. Offering your most important stakeholder what they need, when they need it. Unfortunately, many organisations fail to recognise the customer as their most important stakeholder. Thereby threatening the success of the organisation. There are multiple reasons why organisations fail to take care of their customers. One reason could be because the organisation is more focused on cost reduction instead of service [...]

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    Enterprise Blockchain Solutions: Seven Use Cases

    With the development of distributed ledger technology now ten years in the making, slowly enterprises are exploring the possibilities of blockchain as well. While most of the blockchain startups working on innovative solutions focus on public and/or permissionless blockchains, enterprises will predominantly use private and/or permissioned blockchains. The most important difference between a public and a private blockchain is that within a public blockchain, the actors involved in the network are not known, while in a private blockchain they are. As a result, within a public blockchain, [...]

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    Building the Decentralised Ecosystem – Who is Involved?

    Last week, Sir Tim Berners-Lee revealed his new vision, one where the internet becomes decentralised again as he originally had envisioned it. His technology is called Solid POD and will allow every internet user to store their own data, be it video; articles; wearable tracking data or comments, and share that with anyone or any website that has connected to the Solid ecosystem. Using the Solid POD, the user will remain in full control over their own data and who has access to it and who not. A great new initiative that will hopefully bring us closer to a decentralised society where data is [...]

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    The 5P’s of a Self-Sovereign Identity

    Increasingly, big data is invading consumers’ lives. It affects consumers' privacy as the web has become such a centralised platform. When you have centralised organisations collecting so much consumer data and using it to offer personalised advertising to their users, it causes problems. As Jonathan Taplin discussed in his book Move Fast and Break Things, organisations that have access to so much data and use it to steer consumer behaviour could directly undermine our democracy. These centralised organisations do not forget or forgive. Since actions (i.e. data) speak louder than words, it [...]

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    Blockchain: Transforming Your Business and Our World – Now Available!

    Last year, I was researching for my PhD, and I noticed that there was a lack of knowledge available on how Blockchain could be used for social good. Most of the information available related to Blockchain was either about Bitcoin and cryptocurrencies or how the financial services industry could benefit from distributed ledger technology. This seemed strange to me, especially because Goldman Sachs already stated in 2015 that "Blockchain can change … well everything". That was when Dr Philippa Ryan and I set to work to fill this gap and investigate how Blockchain can be used to improve our [...]

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    Online Reputation: How Sesame Credit Changes the Concept of Privacy

    The internet has a problem. On the one hand, we have the ‘Western internet’ where everyone can do as they like, where you can be anonymous and say/do whatever you want, but where reputation and online trust is difficult. As the famous saying goes: “on the internet, nobody knows that you are a dog”. On the other hand, we have the ‘Chinese internet', where every action you do is recorded and contributes positively or negatively to your reputation. However, privacy is non-existent. None of these two internets is ideal, which is why we are working on a solution to make anonymity [...]

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    Where to Open a Bank Account in Europe as a Crypto Startup?

    Many banks around the globe are not very crypto-friendly. Most of them simply refuse any company that has something to do with cryptocurrencies, whether you are a trading company or doing an ICO. These banks rather stay away from cryptocurrencies, being afraid of criminal activities such as money laundering. Although you could argue that the entire point of a crypto startup is not to have a bank account, almost always you still need a bank account, for example, to pay your taxes or your employees. The question then arises, where in the world should you go to if you want to open a bank account[...]

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    What the Convergence of AI and Blockchain Means for Organisations

    AI and Blockchain are two of the hottest technology trends hitting the market today. Blockchain stands to revolutionise communication and transaction recordation, building trust between strangers and enabling increased provenance, transparency and privacy. AI takes on incredibly complex tasks and applies tremendous computing power to learn these tasks to near perfection. So, how do these very disparate technologies come together to create even more opportunity? Though created using fundamentally different approaches to technology, both technologies have a lot to offer each other. The Merging [...]

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    Why We Should Embrace Technology to Change Globalisation

    We live in a world where increasingly globalisation is under threat. The biggest threat comes from trade wars, started by Mr Trump, that could significantly harm the world economy. This week, the International Monetary Fund warned that Trump’s trade war could cost the global economy $430 billion in 2020. As the IMF’s report states, all countries will suffer, but the USA the most. Trade wars also affect the oil prices, which went down more than 4%. Trade wars are bad for the global economy as, in the interconnected world that we live in, it will affect everyone; from small business to large[...]

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    Thanks to Emerging Technologies, the Future Will Never Be Slow Again

    The fast-changing, uncertain and ambiguous environments that organisations operate in today, require organisations to re-think all their internal business processes and customer touch points. In addition, due to the availability of Emerging Information Technologies such as big data analytics, blockchain and artificial intelligence, it has become easier for startups to compete with existing organisations. Often these startups are more flexible and agile than Fortune 1000 companies, and they can become a significant threat if not paid attention to. Therefore, focusing purely on the day-to-day [...]

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