• How to Develop Conversational AI for Your Business

    Since a few years, chatbots are here, and they will not go away any time soon. Facebook popularised the chatbot with Facebook Messenger Bots, but the first chatbot was already developed in the 1960s. MIT professor Joseph Weizenbaum developed a chatbot called ELIZA. The chatbot was developed to demonstrate the superficiality of communication between humans and machines, and it used very simple natural language processing. Of course, since then we have progressed a lot and, nowadays, it is possible to have lengthy conversations with a chatbot. For an overview of the history of chatbots, you can [...]

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    How Conversational AI Will Change Customer Service

    By 2020, approximately 20.4 billion devices are estimated to be connected to the internet. These IoT devices are getting smarter, connecting to intelligent applications, such as Amazon's Alexa or Apple's Siri, and helping consumers make transactions and complete tasks. However, they are also sparking conversational AI, and it stands to change customer service. Explore conversational AI, its benefits and challenges, and how it will help change customer service: What Is Conversational AI? Conversational AI consists of an advanced technology that uses natural language processing (NLP) so that [...]

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